Kairox (trykairox.com) is operated by FTQ SYSTEMS LIMITED. For any billing or refund question, contact us at support@trykairox.com or through Support.

This policy explains how to cancel a Kairox Pro subscription, how to request a refund, when refunds are typically considered, and when they may be refused. It applies to subscriptions purchased through Kairox and billed by Stripe.

It does not change your statutory rights under the law that applies to you.

Kairox Pro is offered as a Monthly or Yearly subscription. Current pricing is shown in the app before checkout. All subscriptions renew automatically through Stripe until you cancel.

• Monthly — billed each month.
• Yearly — billed once per year.

You can cancel at any time from Billing, which opens the Stripe Customer Portal. From there you can cancel renewal, update your payment method and view invoices.

Cancelling stops future renewals. It does not automatically refund a previous charge. Your Pro access normally continues until the end of the current paid billing period, unless Stripe or account state ends it earlier.

Refunds are not processed automatically inside the app. To request one, contact us through Support (choose the Refund request category) or email support@trykairox.com.

Please include:

• The email address on your Kairox account.
• The approximate payment date.
• Which plan you were billed for (Monthly or Yearly).
• A short reason for the request.

Refund requests are reviewed case by case unless a refund is required by law. We aim to respond within a few business days.

Refunds may be approved for, for example, clear duplicate charges, billing errors, an accidental Yearly purchase reported promptly, or a technical access failure we are unable to resolve.

Monthly subscription payments are generally non-refundable once the billing period has started, except where required by law or approved at Kairox's discretion (for example a duplicate charge or billing error).

If you cancel a Monthly plan, your Pro access continues until the end of the current paid month and is not extended.

Yearly subscription refunds are discretionary and must be requested promptly. If approved, Kairox may issue a full or partial refund depending on timing, usage and the circumstances of the request, subject to applicable law.

Cancelling a Yearly plan stops the next annual renewal. Your Pro access continues until the end of the current paid year unless a refund is separately approved.

Promotional discounts, coupon codes and affiliate links do not create a separate refund entitlement. The standard rules in this policy still apply to any subscription that was started using a discount or referral.

Abuse of promotions or referrals (such as repeated sign-ups to chain discounts) may be refused for refund and may be actioned under the Terms.

Deleting your Kairox account does not by itself cancel an active Stripe subscription and does not automatically request a refund. It may also make it harder for us to match your request to a payment.

If you want billing to stop, cancel in Billing first, then proceed with account deletion if you still want to.

If a payment fails, Stripe may retry automatically and Pro access may be paused until billing succeeds. If you believe you were charged in error, charged twice, or charged after a successful cancellation, contact support@trykairox.com with the details listed in section 5.

Confirmed duplicate charges and clear billing errors are normally refunded.

Approved refunds are normally returned to the original payment method through Stripe. Kairox does not pay refunds in cash, by bank transfer, in gift cards or through alternative payment methods unless legally required.

Stripe and other payment processors may retain processing fees or billing records in line with their own rules and legal obligations.

Subject to applicable law, refunds may be refused where, for example:

• You forgot to cancel before renewal.
• You changed your mind after using the service through the period.
• You deleted your account before contacting Support, and we cannot reliably match the request to a payment.
• The account has breached the Terms or abused promotions/referrals.
• The request cannot be matched to a Kairox payment we can identify.

Nothing in this policy limits or removes any statutory right you have under the consumer law that applies to you. Where the law gives you a right to a refund or to cancel, that right takes precedence over this policy.

For cancellations, use Billing. For refund requests and billing questions, use Support or email support@trykairox.com.