Cancellation is self-service. Open Billing from Settings to launch the Stripe Customer Portal, where you can cancel renewal, update your payment method, and view invoices.

Cancelling stops future renewals. Your Pro access continues until the end of the current paid period.

Send a message from Support using the Refund Request category. Include the email on your Kairox account and a short note about why you're asking (for example: accidental renewal, billed in error, didn't use the service).

Refund requests are reviewed individually and processed manually in Stripe when approved. We aim to respond within a few business days.

• Billing errors or duplicate charges.
• Accidental renewals reported promptly, where the service hasn't been used during the new period.
• Where required by applicable consumer protection law in your region.

Subscriptions used through a paid period are generally not refunded, but we'll always read the context you send.

Deleting your Kairox account does not by itself cancel an active Stripe subscription. If you want billing to stop, cancel through Billing first, then proceed with account deletion when that control is available.

Support handles related categories, including:

• Payment issue (card declined, charge failed).
• Cancellation issue (couldn't cancel through Billing).
• Restore subscription (paid but Pro isn't unlocked on this device).